I got a bill in which there was a single call duration of 3.5 hours (over 200 min).  How come I make a mobile call so long (in a single call)?  Then I complain to their customer service, and they just say their record is correct but without let me know the other party mobile number (in which i asked for).
What a fxxking customer service they have got?

Brothers if u r using Sunday, take care for exceptional long duration calls which may happen on your bill (but sometime very hard to notice).
If u r considering to use them, have a second thought first.

i also have this case

bforboy :

Oh really, how did u deal with it?

HOW CAN IT HAPPEN???

ONE OF PCCW GROUP MEMBER !!!!!!!!!!!!!!!!!!!!!!

Oh! really?
sounds unbelievible

Get the Customer Service agent's name, ask for the supervisor since she cannot deal with it, then tell the supervisor that this case is going to the lawyer and Next Magazine if he doesn't solve it right then and there.

以前到現在都有很多post 講, 3.5hrs, 分分鐘部手機都無電講唔倒3.5hrs

Support U!

我又冇試過喎

another reminder .... do NOT use Sunday!

From insider information, SUNDAY is the worst operator right now in terms of equipment deterioation and number of customers.

This is the detail bill i have got in which it show the 3.5 hours of call.

Their customer service lady just insist the 3.5 hour call is true without any evidence to me except this god damn useless call detail.

Moreover, their so called detail bill isnt detail at all, because all incoming call is NOT shown.  How can it be a detail bill which cause $35 ??

Don't user Sunday.

我用sunday 幾年, 都冇試過喎  

其實sunday係俾其他差d姐,但未好似你地講咁差........

我又冇試過喎

network 最poor

One more, when i dispute against the bill, the god damn customer service said they will provide the Call Details free of charge for me to check.  However, the month after, the bill have got an extra item of $30 for the Call Details.  I phone again and complain why the item is there since it is confirmed to be waived before.  They said they will do it next month.  What the hell, how about if i forget to check, these operator is really cunning.

yes.. SUNDAY sux shit.... i really regret changing it to SUNDAY... their service is the same as the name.
DAY OFF ON SUNDAY!!!

Port out already to 3-dualband, so far so good

poor network

Even if u r satisfy with SUNDAY, better port-out and then port-in later, they treat new customer much much better than existing one

如果你肯定沒有打過﹐去小額錢債廳追回﹐
小心﹐pccw, now﹐netivigator。。。佢地經常係單度乘人之危﹐巧立名目﹐博你唔覺唔覺﹐收多你錢....
以前﹐要打很多電話﹐花我很多時間﹐才把錢拿回

大家唔好縱容他們