Whilst many brothers have raised complaints against the personnel and administrative staff, as a low profile sauna-goer, I personally didn't have much hard feeling when I sat and waited in the rest lounge.
To make it clear, I went there at night.
So, I have no idea how it operated and operates during daytime.
Insofar as night shift is concerned, I was treated fairly ok (leaving aside the "Team B" problem for the time being).
However, if they treated me as idiot by saying that someone was not available and recommended me to try someone else (which I had no idea for the time being, and had no proof), THAT would be a problem !!