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標題: [疑難] 投訴HP電腦公司換機問題 [打印本頁]

作者: ken11915 時間: 2007-4-13 12:05 標題: 投訴HP電腦公司換機問題

本人買了1部HP電腦M系列機,在買機7天內發現上網時屏幕影像出現振動及播放DVD時屏幕影像出現干擾橫紋,我聯絡技術支援部換機,職員說找到問題原因才可換機,經過6次的檢查,都是發現機是出現了問題,但找不到原因,最後的1次檢查只是將我的電腦主機換了機箱內的所有零件,沒有將電腦換新機,我電話聯絡HP技術及客户服務部主管賀小姐(May)及沙先生,最後回覆,我的電腦型號己停產,現換1部A系列型號頂替,但是這型號廠方也是停產了,這是我問HP電腦消售部李小姐得知,我覺得HP電腦公司應該換1部和我買的電腦系列一樣的M系列機給我,不應換1部A系列及廠方己停產機給我,我現在正尋求解决方法.

作者: xayza 時間: 2007-4-13 16:18

應該只是display card 或onboard display chip gei 問題
不明白hp 為什麼沒有硬件更換

作者: li_qi0 時間: 2007-4-17 00:14

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作者: li_qi0 時間: 2007-4-17 00:15

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作者: chengxiaobo 時間: 2007-5-4 15:12

应该去消费者投诉告他们的

作者: 7890906 時間: 2007-5-7 00:26

ddddddddddddddddddddddddddddddddd

作者: lunying12 時間: 2007-5-7 17:18

廠商的機不可靠! hp的機是單一方面勁d咋!

作者: tetrapress001 時間: 2007-5-24 10:30

Ken11915, what is the reply from them now after you complain again ? if the computer has problem (from manufacture) within 7 days then you should be able for replacement for the new one or with the same level replacement computer.

作者: lllchris 時間: 2007-6-8 11:55

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作者: lllchris 時間: 2007-6-8 11:56

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作者: lllchris 時間: 2007-6-8 11:56

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作者: lllchris 時間: 2007-6-8 11:57

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作者: inching 時間: 2007-6-12 15:09

引用:

原帖由 lllchris 於 2007-6-8 11:57 發表
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呃post？

作者: tetrapress001 時間: 2007-6-17 20:10

still no reply?

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