In these days, BGs must either good at part I or part II, otherwise it may be hard for getting revisited customers because there are fierce competition in TST. As the cost of visiting these types of spa escalate, we do expect at least an average skills in part I, or else we may go back to big sauna because very rarely I can solve my neck pain in these types of spa.........So I absolutely agreed that with some C hings said here BGs need to improve their massage skills as well as their attitude. Similar to running a true company, training is very cruical for staffs who has little or almost no experience in massage skills. In fact, new BGs who has inadequate massage skills should pay to senior BGs for training because these are their assets. Senior BGs can make money and also improve the overall performance. Boss, please kindly consider my suggestions!