各位好；又係我；又有問題問，今次係想問關於Change management 既問題：

1. Planned Change, Emergent Change, Incremental Change, Discontinuous Change 等.......。其實佢地係唔係全部都講緊managing change model? 定係Incremental Change 同Discontinuous Change 係講change 既形態?
佢地之間有咩關係?

2. Structure Change, Culture Change, Strategy Change 之類係點樣去planned/emergent change 之類連上關係?

我唔係無睇過journals/ books 而問，但我睇完仲亂，journals 同books 講既好似唔同咁，所以先0係度發問，各位仁兄/姐 如果可以幫幫我解決尼個問題，謝謝!!

引用:

原帖由 tongtong1031 於 2007-11-8 16:05 發表
What level are you in at school?  Are you in University or in High school? Let me know so I can help out.

University
what is the difference between them?

Thank you for your expalnations first, while I still can't distinguish about it

Here is an article that I found in the Internet about change

(一) 依組織變革的意圖區分
1. 計畫性變革(planned change)：係指深思熟慮、精心策劃以達到目標的變革。
2. 自發性變革(spontaneous change)：係指未經深思熟慮的變革，而是在自然環境下短時間的改變。
3. 演化式變革(evolutionary change)：係指組織經一連串的改變後，長期所形成的累積性變化之結果。

(二) 依組織變革的範圍與所跨越的變革時間區分
1. 漸進式變革(incremental change)：變革範圍較小且時間較長的變革，
屬於和緩的變革，通常沒有時間限制。
2. 激進式變革(radical change)：範圍較大且時間較長的變革，屬於劇 烈、全盤的變革，對組織影響頗大。
3. 修補式變革(tinkering change)：範圍較小且臨時性的興革，可提升組織成員的工作表現。
4. 快速修整式變革(quick fix change)：範圍較大且短期的變革，較無法改變組織成員長期根深蒂固的行為，只能有表面的改變。

(三) 依組織變革的持續性及變革時間選擇與安排區分
1. 依持續性區分：包括漸進的(incremental)變革及間斷的(discontinuous)變革。
2. 依時間選擇與安排區分：包括反應性(reactive)變革及預先的(anticipatory)變革。

Please allow me use cantonese in the following part:

請問佢地之問有無抵觸? 或有咩關連? 定佢地本身無任何瓜葛?
我個腦對尼d change 真係有好多問號，我要攪清楚因為我要做功課寫一份case study 既 report，但我仲係分唔清佢地之問既關係，所以我希望攪清楚佢

再一次多謝你既幫忙

Thank you very much first

But I still get some questions about those "Change" s.

First, I had read a book and some journals, they all said change is triggered from external, internal and temporal enviroment, anyone of them or both. Is that means change is come from that company can't handle external, internal and temporal enviroment? (Example, the company still using hand writing for handling daily order is a problem because the speed of it is very slow ?)

Second, is that etc mickey's 7S, weightborad six box model those are used to investigate the current enviroment of the company (actually find what problems does the company have)?

Thrid, how do I say what "Change" approach used according to the work in the second point?

Forth, I read a book he said Planned change have four elements, Field theory, Group dynamics, Action research and Three step model,  how can I use these for further research? And what elements contain in other "Change" approach??

Really thanks for you, I start understand something

Thanks again

mickey's 7S and weightboard six box model are both used to investigate the current situation of the company. 7S contains 7 components, which are:

Structure, Systems, Style, Staff, Skills, Strategy and Shaerd Values

Weightboard six box model :

Purpose, Structure, Rewards, Helpful Mechanisms, Relationship and Leadership

After according to two models above and PETS and SWOT analysis, it can determine what model(s) can use to change. I don't know if I write using Planned change in the report, why I use it? just according to models above?

maybe I use cantonese is better:
如果我用0左上面d tools 去幫我睇0左而家尼間公司同行業既經營環境、佢既強項弱項，我點可以俾到証據人用咩change approach 係適合既.

引用:

原帖由 tongtong1031 於 2007-11-15 13:16 發表
無問題, 我很樂意幫忙, 但是如果你耍我幫你去分析你所要寫的公司, 就有點難, 因為我完全不知你那公司是做什麼的.
但是我可以講的是所有change approach 是同你以上講的model 有關係.  但是你耍用時間去分析.

...

Thank you for your advise.
um.....actually it is a case study about a bank, while it doesn't exist actually. The company background I had post it before on the other subject.

http://saxontse.drivehq.com/SMIS.doc

Page 5 is no need to do becuase it is other subject's homework

I haven't tell you the case study background because I really want the whole work can do it by myself, however I really don't understand how can I do it

Thanks for helping me to see the background.

引用:

原帖由 tongtong1031 於 2007-11-16 13:36 發表
如果你不介意, 請給我一天時間, 我會幫你再分析一下你的公司.  
你也不用worry, 我只會幫你明白你要的東西, 其他的你就要靠你自已啦

十分感激您的幫助

Thank you for you of spending time to read it. I am sorry that spend your time to help me do this assignment. Really thanks for you.

I think IT department and credit card division need to change also.

Parts of IT department need to change I think are:

1. The programme of buying computing equipment: It was introduced in 1980s, while it is not suitable nowsadays becuase the cost is really high and fixed by only one manufacturer (IBM)

2. Reconstruct the IT deparment structure: there contains 45 senior IT executives in the department,  the cost of in the last five years continuously increase while the service level continuously decrease.

3. relocate the location of IT department: 45 senior IT executives using a whole floor in the headquater of bank, and it costs $105 per square meter.

4. Improvement the share value between IT staff and board of directors: many IT staffs do not recognise decisions made by board of directors

Parts of credit card division need to change I think is:

5. Release the power reserved by board of directors: board of directors do not allow the credit card division manager own their individual IT support team.

As you ask me what kind of change need to use for make it succesful. I think both IT & credit card division use Planned apporach to change is suitable becuase:

A. Planned apporach is suitable for a relative stable industry enviroment and the pace of change is not fast

B. Planned apporach is based on what the state that the bank want.

while I don't' know whether incremental change / discontinuous change is suitable for which department.

um...sorry, those questions you asked I don't know how to answer.......

Thank you for leading me to think about it.

If a big company need to change, they normally need to change a little and little at a time because if they change at once, staffs can not adapt a rapid change and the work efficiency will decrease even make a company close.

In the credit card part, I think anticipate what the customer like will be the best change becuase if react to the customer's action, it will always behind pace of customer need and need to change very often.
But why not incremental / discontinuous change ? Actually I don't know what is reactive and anticipatory change.

Thank you

But I have something make confusing, Culture Change, Political Change, Structure Change. What did it do?

Is it just a term about how to categories some problems is called cultural problem that can use manage approach to change it?

Quite hard to understand about it.  But I will read again later, thank you.

Could you please help me to see the following part that I just draft? I have outlied two major changes that need for IBoW.

1. Reconstruction of IS department

Reason: Escalating cost & decling service

Inducement are both come from internal, becuase:

i. The number of senior IT executives is too much while number of IS staff seems not enough.

ii. The cost of office used by senior IT executives is too high.

iii. The buying computing equipment plan is no flexible.

iv. The maintain cost of Data communication network is high.

v. No shared value between IS staff and board of directors.


2. Let credit card division own their separate IS team ← But it seems not suitable

Reason: Many systems out of date and become Labour intensive

Inducement: Come from internal

i. IS department can not support the development of credit card division.


It seems both of above (expect 1.iii & 1.iv) are structure change, do I need to see more deeply ?
Because the assigment said list external & internal drivers & inhibitor of changes

[ 本帖最後由 saxontse 於 2007-11-21 09:48 編輯 ]

I can only see one point of external factor of IS dept. , that is:

．IS dept. can't react to the market opportunities in real time.

While I don't know what are you talking about the customer service part, are you talking IS dept. can't handle user problem is a customer service? I think it is a internal problem becuase IS dept. is served other dept/division in bank only, no external factor included.

But actually I can't see any information of external enviroment about the bank in the case can used to analysis , the only one part that talking about the external enviroment is "The International Bank Network" part, while it seems no any information I can use.

I had asked tutor few weeks before whether the case can combine with the actual enviroment, but he said just use the information provided in the case. So I fell confuse how can I find external enviroment information? I can't see any information can used for PEST anylsis

我想我還是打中文較好

首先我不明白，這個case 的bank 我是應該看待跟現今存在的bank 一樣去現今的經營環境嗎?

如果是，我才想到可以寫以下的東西：

PEST

Political
1. Globalnisation make between banks competition larger because the regional boundary removed, all banks can operate their business throughout the world.


Economics
1. The services provided by banks are almost the same, increase the compeition of service price and quality.

Social
1. birth rate decrease and the population being old in western country and japan.

Technological
1. Todays more mature of technology, banks start internet banking business. Each transation become faster.

Please forgive my stupid mind because I haven't meet these knowledge before this degree course.
And thses analytical model seems simple and easy to use, while it is hard to apply because I have no idea of how to find evidences to write points.

[ 本帖最後由 saxontse 於 2007-11-22 08:00 編輯 ]

To tongtong1031 brother,

Really thank you for opinions and advice about my assignment, it spent many of your times, I say sorry for it also.

The assignment I had submitted on Saturday (I did it overnight on Friday), although the final product I don't satisfy, it is also a signal about read more about management books for further study.

Your advices and opinions are very useful, while I can't digest all of these information in a short period, so I just can write these information in my assignemnt as more as I can realize.

Thank you for you again.

引用:

原帖由 tongtong1031 於 2007-12-4 12:26 發表
Hey saxontse,

無問題, 最重要係你知到佢地的關係.  我如果真係可以幫到你就最好.  
如果再有management 問題, 除時話比我可聽, 我好樂意幫忙.

我想問有咩management 既書較易睇呢?
我想睇入門書先

引用:

原帖由 tongtong1031 於 2007-12-9 14:43 發表
Hello Saxontse,

唔好意思, 咁遲先回答你的問題, 因出了trip.
你問management 書?  好難同你講邊D係好, 因本本唔同.

用英文會快D: If you want to learn how to manage, you will need to work and get e ...

Thank you for your advise. um.....While my degree subject is not for management, it seems hard to apply management trainee jobs (My subject is Business Infromation Systems). Moreover, I don't have any management knowledge, so it is hard for me too......

Anyway, thank you again