引用:
原帖由 高射炮 於 2009-12-28 16:38 發表
Tried this sauna again a week or so ago…. Carman is still here, so as some waitress, other than these, all new faces to me, I believe the staff turnover rate of this sauna is a bit fast, so as the BG ...
Welcome back to this thread.
Yes, I agree towels have somewhat improved, maybe there have been replacements
or the towels had simply become stiffer due to repeated washing for more than two months.
I would say the food at SS (Silver Spring) has always been not fresh enough, though varied.
It is pre-cooked and reheated in microwave oven upon cutosmer order, apart from perhaps the night congee which is cooked on request.
I hope that chief Ka Ling has noted even as recently as last week when you lasted visited,
the same kind of problems with waitress
persisted. She had been aware of them for quite
some time
up to last week.
I heard that Cherry was fired. Was she held accountable to the problems or for other things?
Anway, I think that the key to service quality does not lie in giving sombody the sack, but in
a thorough review and a determination to improve.