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原帖由 twiceAweek 於 2012-4-26 12:38 發表 
so back to my question - if a client only wants a massage (no VAS) and he got a poor massage because the girl is unable to give one ... is it justified for Windsor to raise the minimum tip when the level of their BGs drop ?
Ideally, in a fair market, if the bg is no good she should expect to forego any tips (and know the reason why). But the market isn't really fair. Many (and I do mean
many) customers try to pay as little as possible when they have no loyalty to the bg and there is no one looking over their shoulder to call them cheap. If there was no minimum tip, I believe too many customers would not pay any tip at all. As I know you know (and most of us should know), bgs survive only on the tips they can earn. Not paying a bg a decent tip for service well-provided is sort of like spitting in her face.
For good veggie, $100/session is the standard tip, and most bgs are happy with that. That's really not a lot of money to pay for coming away feeling much better than when you went in. Assuming 2 sessions per customer. if a bg can do two to three customers a day, she comes away with only about $520 to $780 for her hard work (assume $40/session "wages" + $90/session tip after Windsor takes 10%). Could we support a family on that income? Not easily. But many bgs do (themselves, parents and/or kids).
I say all of the above only to re-inforce what you and others have told brothers here many times. Tipping always seems to be an issue in this forum, and the fact that tips
are the major source of income for bgs in veggie saunas needs to be repeatedly made clear.
To answer your posed question on how to convey dissatifaction with a bg in the context of Windsor's rising minimum tip, all I can say is to complain "nicely" to management that the bg you experienced wasn't really good. I find 寶文 to be quite receptive to constructive criticism about the bgs and the sauna. He can and does talk to the girls, and I assume he can and does talk to the bosses if he sees something wrong in the business operation.
I don't think complaining about specific bg's lack of skills at the front desk presently does much good, as I don't think desk staff are trained to handle such complaints/reporting. But we can pose the question at the front desk about the minimum tip really being required if the bg's service really isn't good at all (e.g., "Do I have to pay the minimum tip if the bg's massage is really bad?"). If enough of us asked this question
rhetorically at payment time, I'm sure someone would eventurally take notice that customers want a channel of communication with both the sauna management and the bgs that we expect a minimum standard of skill before a tip is handed over. We could all try this, right?
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本帖最後由 observer2012 於 2012-4-26 15:28 編輯 ]